# Terms of Service

Last document update: Dec 24, 2020 at 3:49 PM IST.

# Definitions

In this document, the terms "Skewed Ventures", "CloudSkew", "we", "us" or "our" refer to Skewed Ventures Private Ltd (CIN: U74999KA2017PTC102832), a company incorporated in Karnataka, India with its registered office at #175 and #176, Dollars Colony, Phase 4, JP Nagar, Bannerghatta Main Road, Bengaluru 560076, Karnataka, India and operating as cloudskew.com.

The terms "you", "your", "user" refer to visitors to our landing page (opens new window) or users of our online diagram editor (opens new window) i.e. our "services".

# Accepting the Terms

By using CloudSkew's services, the user agrees to and accepts CloudSkew's terms of service described in this document.

Users may not use CloudSkew's services if they do not agree to or accept the terms of service.

# Privacy and Personal Information

The manner in which CloudSkew handles users' privacy and personal information is stipulated in our Privacy Policy page.

# Payments

A valid payment method is required to upgrade from a free subscription to a paid subscription. Currently, only credit & debit cards from Visa & Mastercard are the accepted payment methods.

The paid subscriptions are prepaid, non-refundable, annual subscriptions.

All fees are exclusive of taxes, levies, and duties imposed by taxing authorities. CloudSkew users will be solely responsible for payment of all such taxes, levies, or duties.

Users should notify CloudSkew (by emailing support@cloudskew.com) about any billing problems or discrepancies within 30 days of purchasing the paid subscription, else they waive their right to dispute the charges.

# Refunds

CloudSkew does not provide refunds on purchased subscriptions.

# Renewals

At the end of the user's annual billing cycle, CloudSkew will auto-renew the user's paid subscription by charging the previously used payment method. Users are encouraged to keep their payment details updated (credit card numbers, expiry date, billing address, etc) via the in-app billing portal.

If the auto-renewal of a user's paid subscription fails, CloudSkew will attempt 4 more times to auto-renew before downgrading it to a free subscription (i.e effectively canceling the paid subscription).

# Cancellation

Users are solely responsible for properly canceling their paid subscriptions, which they can do at any time via the in-app billing portal or by emailing us at support@cloudskew.com (note: as a security precaution, CloudSkew requires that users email us from their registered email address. CloudSkew will reply with a confirmation email within 24 hours of receiving this request).

Please note that a canceled subscription remains active until the end of the current billing cycle (i.e. is not canceled immediately). If the user changes their mind, they can always reactivate the canceled subscription prior to the end of the billing cycle.

Since CloudSkew users prepay for non-refundable, annual subscriptions, the user's paid subscription remains active until the end of their current billing cycle, after which it will be canceled (i.e. will not be renewed and the user will not be charged again). Cancellation of a paid subscription involves it being downgraded to the free subscription (note: limits applicable to a free subscription will be enforced). Users may continue to use CloudSkew's services under a free subscription and upgrade to a paid subscription at any time.

# Price Changes

CloudSkew reserves the right to change the prices of paid subscriptions at any time. Details on the pricing changes will be posted to CloudSkew's site. The new pricing will be effective for the next billing cycle .i.e. during renewal (and will not impact the current billing cycle).

# Prohibited Actions and Content

CloudSkew's users shall not attempt to:

  • probe, test, monitor, scan, scrape, reverse engineer, decompile, disassemble, hack or damage any of CloudSkew's services or content.
  • issue numerous requests intentionally to overload CloudSkew's services.
  • gain unauthorized access to any of CloudsSkew's services or content.
  • use an account or password of another user without permission.
  • misappropriate any of CloudSkew's services or content.
  • assign or loan their account to third parties.
  • permit any unauthorized third parties to access CloudSkew's services or content.
  • create or modify any third party website, email address, or other assets to falsely imply its association with CloudSkew.

CloudSkew's services shall not be used for the creation of content/material intended to:

  • defame, libel, ridicule, harass, spam, abuse, mock, exploit, threaten, harm, or intimidate anyone.
  • be obscene, offensive, violent, indecent, blasphemous, racist, vulgar, malicious, discriminatory, inflammatory, sexually explicit, or otherwise objectionable.
  • be false, deceptive, or misleading.
  • infringe upon anyone's legal rights, trademarks, copyrights, patents, or privacy.
  • be in contempt of any court or be in breach of any court order.
  • break any national, state, or local laws.

CloudSkew reserves the right to, but shall have no obligation to review, refuse, modify, remove or report any user-created or user-uploaded content/material that is deemed to violate its terms of service.

CloudSkew reserves the right to suspend or terminate the account of any user who violates any of CloudSkew's terms of service. No refunds shall be provided and CloudSkew will not accept any liability for any damages incurred by the user (including data and monetary loss).

# Intellectual Property and Content Rights

All content included in CloudSkew's services (including the websites, domain name, text content, graphics, logos, icons, images, audio, site design, layout software) is the intellectual property of CloudSkew and protected by Indian and international copyright laws. Usage of CloudSkew's services does not grant rights or licenses to reproduce, resell, or adapt CloudSkew's content or use CloudSkew's trademarks.

CloudSkew does not claim any ownership or rights over any private content uploaded or created by users. Users may use the content created via CloudSkew's service for any purpose as long as it does not violate CloudSkew's terms of service.

Users may choose to submit ideas, suggestions, proposals, feedback, or comments to improve CloudSkew's services (either on their own volition or under invitation by CloudSkew). However, please note that CloudSkew is under no obligation to act on these. Also, CloudSkew will treat these submissions as gratuitous. CloudSkew will automatically assume ownership & rights to these submissions and will be free to use them for any purpose necessary without providing any compensation, reimbursement, or acknowledgment.

# Changes to Terms of Service

CloudSkew may update its terms of service from time to time (to reflect changes to our practices or for other operational, legal & regulatory reasons). CloudSkew will notify users of any changes by posting the new terms on this page (users are encouraged to periodically review this page for the latest changes). For any major/prominent changes, a notice will be put up on our site before the changes become active.

Usage of CloudSkew's services after the date on which the terms have changed constitutes acceptance of CloudSkew's updated terms of service.

# Indemnification

Users agree to indemnify and hold harmless CloudSkew, its partners and employees, against all claims and expenses, including reasonable attorney fees, arising out of your use of CloudSkew's services, including but not limited to your violation of this agreement. You agree to use CloudSkew's service only for lawful purposes.

Users agree to indemnify CloudSkew, its partners, and employees against any usage of CloudSkew's services they undertake that may lead to legal recourse by any external third party.

# Exclusion of Warranties

CloudSkew's services are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied.

CloudSkew does not represent or warrant that its services will be uninterrupted, uncorrupted, timely, or error-free. CloudSkew also gives no warranty that any information obtained from using CloudSkew's services will be accurate or reliable and that defects in the operation or functionality in any of its services will be corrected.

# Limitation of Liability

CloudSkew shall not be liable for any indirect, incidental, or consequential losses which may be incurred by its users in any way from their use of, or from their inability to use CloudSkew's services. This shall include any lost profits, lost goodwill, lost business reputation, lost data, or business interruption.

# Jurisdiction

The terms, and a user's relationship with CloudSkew under the Terms, shall be governed by Indian laws. CloudSkew and its users agree to submit to the exclusive jurisdiction of the courts of India to resolve any legal matter arising from the terms. Notwithstanding this, you agree that CloudSkew shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

# Contact Us

If you have any questions about our terms of service please email us at support@cloudskew.com